Here at Elston Vets, we are taking COVID-19 very seriously and endeavouring to prevent its spread through to our team, practice, and our clients.
Please be assured that during this difficult time we will be taking every reasonable step to maintain our services and provide the best care for your pets.
Currently we are not experiencing any staff shortages, but we are planning ahead for unexpected events. We appreciate you taking the time to read our guidelines below and your consideration of our staff and their health alike.
When attending the surgery:
- Please make use of the hand sanitisers on reception, as this is one of the most effective ways of minimising spread of the disease.
- If at all possible, we would also like to avoid cash payments at this time.
- To reduce the numbers of people waiting in the surgery at any one time and therefore the spread of infection, please let us know when you have arrived outside the surgery, preferably by telephone and we will call you in as soon as the vets or nurses are available to see you.
We kindly request owners not to bring their pets to the surgery if:
- They or members of their household are self-isolating because of a suspected or confirmed case of Covid-19.
- You or a family member are self-isolating and have a routine appointment booked. Please let us know so we can consider delaying any routine treatments to a more appropriate time or making alternative arrangements.
- You have been confirmed, are suspected of Covid-19, or are self-isolating, and urgently need your pet to see a veterinary surgeon, please arrange for a friend or family member from outside your household to bring your pet to the surgery. We may not be able to make home visits in these circumstances. Please see further advice at the end of this document.
We are also concerned to maintain our services for our most vulnerable clients. While we are expecting all of our dear clients to stay healthy, we also think having a plan in place gives great peace of mind. If you are in the category of “vulnerable” (and we appreciate the official guidelines are changing rapidly) please consider taking the following steps.
- Please make a plan for your pet’s everyday care in the event that you are taken into hospital. This way you can be reassured that you will have nothing to worry about for your pet’s wellbeing.
- If you live alone, please ensure that there is a friend or family member who has a key to your house, in the event that your pet needs care in your absence.
- Please share any concerns about your plans with us, we are here to help.
- Please consult the NHS and government websites for your personal health advice.
In the unlikely event that you are diagnosed positive for the coronavirus
- If your pet requires care, wash your hands before and after any interaction with them and wear a face mask if possible.
- Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with the person walking your dog and making sure they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur – there is no evidence that pet animals play a role in the spread of the disease or that they become sick themselves.
- If your pet shows clinical signs, please call us for advice.
- If your pet requires emergency treatment, call us for further advice. Do not take your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment.
This situation is evolving and rapidly changing, so we will continue to monitor the situation and update these guidelines as necessary. Your co-operation is very much appreciated.
Thank you for your patience and taking the time to read this. We will endeavour to provide you and your pet the best possible care during this difficult time.
from Elston Vets Team